Guest satisfaction and operational excellence remain central to Spree’s growing hotel portfolio
Bengaluru | October 2026 ( TGN )
Spree Hospitality has achieved a Net Promoter Score (NPS) of 96 for Q2 FY27 and 95 for H1 FY27, reflecting the collective efforts of its hotel teams to deliver thoughtful service and memorable guest experiences.
The achievement reinforces Spree’s belief that growth goes beyond adding properties. As its footprint expands, the company remains focused on excelling in operations, ensuring guest happiness and living its philosophy of DO MORE through meaningful moments of truth at every stage of a guest’s stay.
For Spree, these results are an encouraging reflection of guest trust and the care, consistency and ownership demonstrated by Team Spree.
Team Spree — the people behind the guest satisfaction milestone
Spree credits this achievement to its teams across the portfolio, whose everyday efforts help guests feel welcomed, cared for and valued.
Recognising the People Behind the Scores
ZiP By Spree Hotels Chakan led the group’s H1 performance with an NPS of 98.56, with other properties following very closely. The result recognises Team Chakan’s consistent focus on service quality and guest satisfaction.
ZiP By Spree Hotels Chakan team — highest H1 NPS in the group at 98.56
Star Behind the Smiles
Ms. Sabiya of Spree Hotel Meerut has been recognised as the best performer under “Star Behind the Smiles” for H1. Holding the torch for exceptional service, she exemplifies the warmth and personal attention that bring Spree’s guest promise to life.
Ms. Sabiya | Spree Hotel Meerut | Star Behind the Smiles
Leadership Perspective
Sagar Khurana | Chief Operating Officer | Spree Hospitality
Commenting on the achievement, Sagar Khurana, Chief Operating Officer, Spree Hospitality, said:
“Our growth is not measured only by the number of hotels we add, but also by how consistently we make our guests feel welcomed, cared for and happy. Achieving an NPS of 96 in Q2 and 95 for H1 is an encouraging reflection of the effort our teams put into delivering that promise every day.
“The credit belongs to Team Spree. ZiP By Spree Hotels Chakan’s outstanding H1 performance, with other hotels following closely and Ms. Sabiya’s exceptional service at Spree Hotel Meerut show how teamwork and individual ownership shape guest experiences.
“As we grow, our focus remains on excelling in operations and creating moments of truth for our guests. Our philosophy of DO MORE comes alive through these everyday actions and we remain committed to building on this achievement.”
Continuing to DO MORE
Spree will continue to build on this milestone through consistent service standards, attention to guest feedback and recognition of the people who deliver exceptional hospitality. Its Q2 and H1 results reinforce the company’s commitment to expanding its presence while strengthening the quality of the experiences it offers.
About Spree Hospitality
Founded in 2010, Spree Hospitality, a subsidiary of EaseMyTrip, is a boutique and premium mid-market hospitality management company managing hotels, resorts, clubs and hospitality assets across India.
At the heart of Spree Hospitality is its philosophy of DO MORE—a commitment to going beyond expectations for guests, hotel partners, employees and stakeholders. Through people-centric hospitality, technology-driven operations and consistent service delivery, Spree continues to expand its footprint while creating sustainable value for its hotel partners.
